Terms & Conditions

Returns & Exchanges

At VALET Wireless, we want to make sure you’re happy with your purchase. If you’re not satisfied, you can return your purchase for an exchange or refund provided that you meet the following criteria:

Proof of Purchase

• You have the order confirmation email.

Product in its original condition & packaging

• For an exchange or refund, your purchase must be returned with its original packaging and in the same condition as when it was purchased.

The following products are not eligible for return:

• Accessories with earpieces or earbuds

Returned within 15 days of purchase

• All purchases must be returned within 15 days of the purchase date. Please email us at support@valetwireless.ca to initiate your return. Please include your sales order number, which can be found in your email order confirmation.
• Online orders must be shipped back to VALET Wireless at the purchaser’s expense.

Device passwords, personal data, and locks removed

• Please remove all personal data from any returned items (e.g. phonebook data, memory cards, and passwords). Once the product is returned, it cannot be traced to recover personal data. VALET Wireless is not responsible for any unauthorized use of personal data left on returned items.

Payment on Refunds

• All refunds will be refunded in the original form of payment. To protect our customers from fraudulent activity, we reserve the right to request valid photo ID for the purposes of validating customer information when processing a return or exchange.

Gift with Purchase

• If the purchase included a free gift or bonus item (i.e. free accessory, gift card, etc.) this item must also be returned, or the current retail value of that item will be deducted from the amount eligible for exchange or refund.

Warranty

• VALET Wireless provides a 30-day warranty (excludes moisture and/or physically induced damage) for selected models. This is specified in the description of all the products that come with the mentioned warranty.